Patient & Visitor Guide
Everything you need to know — from admission to discharge — to make your experience smooth, comfortable, and worry-free.
Visiting Hours
General Wards: 10 AM–12 PM & 5 PM–8 PM
ICU: As per physician clearance
Insurance
We accept 50+ insurance providers. Cashless treatment available for network insurers.
Parking & Transport
Free 3-hour parking available. Valet service Mon–Sat. Shuttle from Metro Station.
Getting Admitted
Smooth Admission Process
Our admissions team is here to guide you through every paperwork step so your focus stays on healing.
Step 1
Pre-Admission Registration
Contact us by phone or online form. Our team will pre-register you, collect insurance details, and arrange your admission date.
Step 2
Arrive at Admissions Desk
Bring a valid photo ID, insurance card, referral letter (if any), and prior medical records. Admission formalities take approximately 30–45 minutes.
Step 3
Room Allocation & Orientation
A patient liaison will escort you to your room, explain facilities, introduce the nursing team, and answer all your questions.
Step 4
Physician Consultation
Your primary specialist will visit within 2 hours of admission to conduct an assessment and outline your personalized care plan.
What to Bring
- Government-issued Photo ID
- Insurance Card & Policy Documents
- Referral Letter (if applicable)
- List of Current Medications
- Prior Diagnostic Reports & Scans
- Emergency Contact Information
Common Questions
Frequently Asked Questions
Answers to what patients and families most commonly ask us.
We work with 50+ major insurance providers including BlueCross BlueShield, Aetna, UnitedHealth, Cigna, Humana, and most government health plans. Cashless treatment is available for in-network insurers. Please call our billing department at +1-234-567-8901 to verify your coverage before admission.
Medical records can be requested by visiting the Medical Records Department (Ground Floor, Block B) with a valid photo ID. Records are also available digitally through our patient portal within 7–10 business days. For urgent requests, please contact records@aesthetichealthcare.com or call +1-234-567-8902.
General wards: 10:00 AM – 12:00 PM and 5:00 PM – 8:00 PM (max 2 visitors at a time). ICU, NICU, and surgical recovery units: visiting is subject to physician authorization and nursing team discretion. Children under 12 require adult supervision. Visitors showing symptoms of illness may be asked to reschedule to protect vulnerable patients.
Absolutely — we encourage informed decision-making. You may request a second opinion from another specialist within our hospital at no additional charge for the consultation. You can also seek an outside opinion; we will provide all necessary records and documentation to facilitate that process with no delays.
We accept all major credit/debit cards, net banking, UPI, and bank transfers. For large medical bills, we offer EMI options (0% interest for 6–12 months with select cards). Our financial counselors can help set up a personalized payment plan. Please visit the billing desk on the ground floor or call +1-234-567-8903.
Yes. We have a patient family guest house on campus with 30 comfortable rooms at subsidized rates. For ICU or critical care patients, one family member may be permitted to stay overnight in a designated waiting area. We also have partnerships with nearby hotels offering discounted rates for families of our patients.
All patient information is strictly confidential and protected under HIPAA regulations. Your medical records, diagnosis, and treatment details are never shared without your written consent except in legal or emergency circumstances. Our digital systems are encrypted and regularly audited. You may review our full Privacy Policy on our website or request a printed copy from the admissions desk.
Our in-house dietitian prepares personalized meal plans for each patient based on their medical condition, allergies, and cultural/religious preferences. Vegetarian, vegan, halal, gluten-free, diabetic-friendly, and low-sodium options are available. Family members may also purchase meals from our cafeteria (Ground Floor, Block A) or the café lounge.
Our Commitment
Your Rights & Responsibilities
We uphold every patient's fundamental rights while expecting collaborative partnership in your care.
Your Rights as a Patient
- Receive respectful, dignified care regardless of background or beliefs
- Be fully informed about your diagnosis, treatment options, and expected outcomes
- Consent to or refuse any proposed treatment with full information
- Privacy and confidentiality of your medical information
- Access your medical records in a timely manner
- File a complaint or grievance without fear of retribution
Your Responsibilities
- Provide accurate and complete health history and current medications
- Follow the prescribed treatment plan and physician instructions
- Treat hospital staff and other patients with respect
- Honor appointment schedules or provide timely cancellation
- Settle financial obligations according to agreed payment terms
- Follow hospital rules regarding smoking, noise, and visitor limits